STBS’ customer Care module provides an easy to user interface for Customer Service Representatives (CSR) to attend to customer requests. CSR can use this interface to add new subscribers, modify/add services to subscriber accounts and post payments/credit/debit accounts.  There are two different entry points to this module: Customer Care interface is used as a back office CSR interface and the Point of Sale interface is used at store locations where you can attend to subscribers as walk-in.  POS interface can manage cash registers.  CSR’s can review all activities posted on customer accounts.  Account notes can also be posted to customer account history.
Customer Care Module:
+Full access to account history
+ Support multiple account types
+ Support for different payment types (credit card, check, cash)
+ Support for different adjustments
+ Access to all product literatures
+ Assignment of reseller/agent by account or by service
+ POS full cash register management
+ Real-time interface to credit bureau agencies, to obtain credit score or address and ID verifications
Remote Pay center module
Product Type:  iSTBS Core
STBS Related products:  STBS Order Management Module, PST-X provisioning Server, CDR Re-Formatter Server.