iSTBS Core Engine: Customer Care/Product Catalog and Invoicing
The iSTBS Core Engine has been designed to not only support but to drive the processes inherent in your operator's data management flows. Logically laid out and fined tuned by customization, in practice, the system will place timely, concise and pertinent information at the CSRs fingertips. iSTBS’ Core Engine is a set of tightly integrated customer service modules, back office and real-time processing applications which ensures an up-to-date and accurate, direct view of the customer billing and account record pallet. The heart of the engine is composed of: Customer Module, Product Catalogue Module, Billing Module, CDR Loader Server, Tornado Rating engine, remote pay center.
An STBS installation empowers its users to build an intelligent customer interface and to track, invoice and reconcile such that accounts maintain perfect integrity. It is only through such an absolute command of data that customer loyalty can be solidified and churn reduced. STBS is a scalable, open and user-oriented system designed to "push" customer capture and retention.
"Building on the concept of centralized billing the system integrates formal accounting practices with industry specific requirements."
iSTBS core Module Features:
Gives the CSR a more complete view of the customer, with a granular level of account billing, usage detail and account history
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Provide more immediate handling of customer billing inquiries and dispute with up-to-the-minute usage data & billing details.
+Reduce duplicate manual entry and errors through transparent integration of disparate systems.
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Up-to-the minute usage details (voice, Video On Demand, Pay Per view, other network events.)
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Powerful Product Catalogue which allows for creation of services, packages and bundles.
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Dispute Processing capabilities as well as Collection and write-offs
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Real-time Balance information
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Electronic Financial Transaction processing (credit cards as well as bank draft “ACH” transactions)
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Deposits, Payments, Credit and debit adjustments |