STBS Phone-care Module

Empowering your customers with an interface requiring nothing but a phone call, CSR tasks will be applied and managed without human intervention. Costs associated with problem control, general invoice/payment, and accounts receivable can be significantly reduced. At the same time, customer satisfaction and loyalty, and various promotional incentives, can be enhanced and promulgated. 
STBS’ Phone-care module allow customer to check their balances and make payments over the phone via STBS’ financial transaction server. 
PhoneCare Module Features
+Customers have 24/7 access to review their account, pay bills, change personal information, track disputes and browse new orders
+ Customers can follow bill/service disputes; problems can often be resolved prior to invoicing via email correspondence.
+ Allows customer to  find out their current balance, past payment history and make payments.
+ Customer can make online payment using credit cards or  checking account.
+ Customer can also request to be transferred to CSR.

Product Type: This product can be used as part of STBS core billing products or it can be used as standalone software with interfaces to third party billing products.